Patient Survey 2018-06-20T06:47:06+00:00

PATIENT CONFIDENTIAL SURVEY

Patient Satisfaction 2017

Hospital/Clinic Site
(Number of patients completing the survey)
Nurses Surgeon Anaesthetist Hospital Catering Dianne Cadogan Liaison Team
The Chelmsford (8) 10.00 10.00 10.00 10.00 10.00 10.00
The Baddow Hospital (86) 9.98 9.98 9.95 9.99 9.91 9.98
Springfield Hospital (3) 10.00 10.00 10.00 10.00 9.33 10.00
Cadogan clinic (59) 9.78 9.90 9.93 9.77 9.19 N/A 9.80
All Hospitals (156) 9.91 9.95 9.95 9.90 9.62 9.97

PATIENT CONFIDENTIAL QUESTIONNAIRE

We are constantly trying to improve the service we provide, and as such need vital feedback from our patients to maintain the highest level of clinical care standards.

As part of this commitment we perform continuous patient satisfaction surveys, and I do this on every patient that has an operation under my care. Patients are asked to complete the questionnaire after their final check up, usually 3 –6months after their procedure.

This is an opportunity for each patient to reflect on their treatment we have provided and to score the care provided by nurse, surgeon, anaesthetist, hospital, and it’s catering. This is done, by giving a score of between 1 and 10, where 1 means totally dissatisfied and 10 means totally satisfied. In addition we also ask for feedback on ways the patients feel we should change to improve our service.

Patient Satisfaction 2016

Hospital/Clinic Site
(Number of patients completing the survey)
Nurses Surgeon Anaesthetist Hospital Catering Dianne Cadogan Liaison Team
The Chelmsford (26) 9.81 10.00 10.00 9.89 10
The Baddow Hospital (55) 9.90 10 9.98 10 9.65 10
Springfield Hospital (6) 9.86 10 9.71 8 9.71 10
Cadogan clinic (85) 9.82 9.95 9.95 9.77 8.66 N/A 9.38
All Hospitals (172) 9.84 9.97 9.95 9.79 9.55 9.98 9.71

Patient Satisfaction 2015

Hospital/Clinic Site
(Number of patients completing the survey)
Nurses Surgeon Anaesthetist Hospital Catering Dianne
The Chelmsford (44) 9.93 10.00 10.00 9.93 9.41 9.98
The Baddow Hospital (51) 9.92 9.98 9.92 9.93 9.62 9.98
Springfield Hospital (15) 9.56 10 10 9.75 9.67 10
Cadogan clinic (55) 9.63 9.89 9.89 9.57 9.00 10
Average (165) 9.79 9.96 9.94 9.79 9.37 9.98

Patient Satisfaction 2014

In 2014 a cohort of 165 consecutive patients that were operated upon and discharged completed the patient satisfaction survey. The results are as follows:
Hospital/Clinic Site
(Number of patients completing the survey)
Nurses Surgeon Anaesthetist Hospital Catering
The Chelmsford (76) 9.82 9.97 9.92 9.71 9.37
Springfield Hospital (47) 9.51 9.98 9.91 9.64 9.2
Cadogan clinic (42) 9.83 10 9.93 9.62 9.21
Average (165) 9.73 9.96 9.92 9.67 9.28

Patient Satisfaction 2013

In 2013 a cohort of 100 consecutive patients that were operated upon and discharged completed the patient satisfaction survey. The results are as follows:
Hospital/Clinic Site
(Number of patients completing the survey)
Nurses Surgeon Anaesthetist Hospital Catering Patient No
The Chelmsford (72) 9.86 10 9.93 9.86 9.69 42
Springfield Hospital (4) 9.31 9.97 9.73 9.7 9.29 32
Cadogan clinic (25) 9.84 10 9.96 9.62 9.01 26
Overall (101) 9.67 9.99 9.87 9.72 9.33 33.3

Patient Satisfaction 2012

In 2012 a cohort of 101 consecutive patients that were operated upon and discharged completed the patient satisfaction survey. The results are as follows:
Hospital/Clinic Site
(Number of patients completing the survey)
Nurses Surgeon Anaesthetist Hospital
The Chelmsford (72) 9,79 9,93 9,88 9,83
Springfield Hospital (4) 8,75 10 10 9,25
Cadogan clinic (25) 9,67 9,88 9,87 9,73
Overall (101) 9,72 9,92 9,88 9,79